At Ryedale Garage Doors (“we,” “our,” “us”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following types of personal data:
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Contact Information: Name, email address, phone number, and address.
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Transaction Information: Details of your orders, payments, and any correspondence related to our services.
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Technical Data: IP address, browser type, operating system, and website usage information through cookies.
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Marketing Preferences: Your choices regarding receiving marketing communications from us.
2. How We Use Your Information
We use your personal data for the following purposes:
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Service Delivery: To process orders, schedule installations or repairs, and provide customer support.
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Communication: To respond to your enquiries, send updates, and provide essential service information.
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Marketing: To send promotional materials or offers, if you have opted in.
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Improvement: To analyse website usage and improve our services.
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Legal Compliance: To comply with legal and regulatory obligations.
3. Legal Basis for Processing
We rely on the following legal bases to process your personal data:
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Performance of a Contract: When processing is necessary to deliver the services you request.
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Legitimate Interests: For business-related improvements and marketing, balanced with your rights.
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Consent: When you opt-in to receive marketing communications.
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Legal Obligation: To comply with applicable laws and regulations.
4. Sharing Your Information
We may share your personal data with the following third parties:
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Service Providers: Trusted partners who assist in delivering our services (e.g., payment processors, courier services).
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Legal Authorities: When required to comply with legal obligations or defend our rights.
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Marketing Platforms: Third-party tools used for sending newsletters and promotional materials, only if you have consented.
We do not sell your personal data to third parties.
5. Data Security
We implement robust security measures to protect your personal data from unauthorised access, loss, or misuse. These include:
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Secure servers and firewalls.
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Encryption of sensitive information.
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Regular security audits and staff training.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations. After this period, your data will be securely deleted or anonymised.
7. Your Rights
Under the UK GDPR, you have the following rights:
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Access: Request a copy of the personal data we hold about you.
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Rectification: Request correction of inaccurate or incomplete data.
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Erasure: Request deletion of your data, where applicable.
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Restriction: Request a pause in processing your data.
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Objection: Object to processing based on legitimate interests.
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Data Portability: Request transfer of your data to another organisation.
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Withdraw Consent: Withdraw consent for marketing communications at any time.
To exercise these rights, please contact us using the details below.
8. Cookies
Our website uses cookies to improve user experience and analyse website traffic. For more information, please see our [Cookie Policy].
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Ryedale Garage Doors
Address: Unit 5, Kirkbymoorside Business Centre, Kirkbymoorside, 49 West End, York YO62 6AD
Email: enquiries@ryedalegaragedoors.co.uk
Phone: 01653 498009